Business Analyst/Project Manager - MS CRM - London - 55k South East
Permanent, £50000 - £60000 per annum

Business Analyst/Project Manager - MS CRM - London - 55k

Great opportunity working for one of the fastest growing MS Gold
Partners; the Lead Analyst is responsible for working with the
Business Owners to elicit, analyse, validate, specify, verify, and
manage the real needs of the stakeholders and end users. A Business
Analyst is the conduit between the user community and the software
development team through which the business requirements flow.

Experience required:

CRM packaged application implementation
In-depth understanding of Sales, Marketing and Customer service
functions
Understanding of end-user adoption problems and solutions
Understanding of sales management functions, such as opportunity
management, sales forecasting
Ability to interact with all levels of management
Experience of workflow design
Excellent customer facing skills, including presentation, group
facilitate, workshop design
Excellent written and oral skills - White paper authoring or
contribution experience.

Useful experience:

Cross vertical experience
Unit testing and end-user / acceptance testing facilitation
Customer documentation experience (End-user, sys admin, management) /
Team leader / PM experience
Experience of Microsoft CRM

Technical Experience:

Package application configuration experience
Past development experience useful
CRM application technical concepts, CTI/ telephony, Mobile
applications, self-service, application integration, analytics & BI.

Contact Philip Burston at 01483 300515 or e-mail me at
Philip@cerebra.co.uk for more information

Cerebra Recruitment Ltd acts as both an employment agency in relation
to permanent vacancies and an employment business in relations to
contract vacancies

http://www.cerebra.co.uk