Business Analyst/Project Manager - MS CRM - London  S/E – c£55k per
annum

Great opportunity working for one of the fastest growing MS Gold
Partners; the Lead Analyst is responsible for working with the
Business Owners to elicit, analyse, validate, specify, verify, and
manage the real needs of the stakeholders and end users. A Business
Analyst is the conduit between the user community and the software
development team through which the business requirements flow.
Experience required: CRM packaged application implementation In-depth
understanding of Sales, Marketing and Customer service functions
Understanding of end-user adoption problems and solutions
Understanding of sales management functions, such as opportunity
management, sales forecasting Ability to interact with all levels of
management Experience of workflow design Excellent customer facing
skills, including presentation, group facilitate, workshop design
Excellent written and oral skills - White paper authoring or
contribution experience.
Useful experience: Cross vertical experience Unit testing and end-
user / acceptance testing facilitation Customer documentation
experience (End-user, sys admin, management) / Team leader / PM
experience Experience of Microsoft CRM Technical Experience: Package
application configuration experience Past development experience
useful CRM application technical concepts, CTI/ telephony, Mobile
applications, self-service, application integration, analytics & BI.
For more details please email Philip@cerebra.co.uk.

Cerebra Recruitment Ltd acts as both an employment agency in relation
to permanent vacancies and an employment business in relations to
contract vacancies

http://www.cerebra.co.uk