I  have 11 years experience working on Technical Helpdesks as 1st & 2nd line 
support tehnician, resolving user problems, concerning software including MS 
Office applications (all versions), hardware & printing issues - including 
SAP & Citrix, as well as network connectivity problems - LAN/WAN & Broadband 
& VPN Connections & installing & fixing/repairing computers, with broad 
support experience of core desktops and network operating systems, products 
such as Microsoft Windows XP, MS Office 2003, networking protocols such as 
TCP/IP, with a solid understanding of printer configuration, networking, 
active directory and disk imaging.

I have installed and rolled out PCs and laptops on a large scale.

I have used various remote applications and call logging software.

In regard to cabling & patching I have my own equipment: punching down & 
cramping tools & cable tester.

I believe to have the appropriate knowledge and experience with a clear 
understanding of the degree of service expected from an IT Support team, to 
provide an excellent service.

Objectives
Seeking an IT 1st or 2nd line or Desktop  support position in a lively 
environment providing an opportunity to use my existing knowledge and 
experience while acquiring new skills for the benefit of an expending 
environment.
In time move on to Technical Team Leadership.

Please email me ( josephoget@yahoo.co.uk ) or call me on 07950 59 06 99 and 
I will send you my CV.

Availability: immediate, Location: London (UK), within the M25, Salary: 
market rates.

Kind regards

Joseph Oget
London SE 1