I bought a Medion mini-notebook from Sainsbury's a couple of weeks ago fro
299. This was the one that Aldi had been selling from 279 (and sold out, of
course). Today I noticed that it's been reduced to 279. I can return the
notebook within 28 days of purchase (the leaflet says for 'faulty'
products, but I was told that I could just return it undamaged), so my
question is this: rather than return the item, get a refund, and then ask
for the same product again, is there any scope for negotiation, and just
ask for a refund of £20?

R

In an earlier contribution to this discussion,
rousseau <invalid@invalid.invalid>  wrote:

> I bought a Medion mini-notebook from Sainsbury's a couple of weeks
> ago fro 299. This was the one that Aldi had been selling from 279
> (and sold out, of course). Today I noticed that it's been reduced to
> 279. I can return the notebook within 28 days of purchase (the
> leaflet says for 'faulty' products, but I was told that I could just
> return it undamaged), so my question is this: rather than return the
> item, get a refund, and then ask for the same product again, is there
> any scope for negotiation, and just ask for a refund of £20?
>
> R

Doubt it! What would you do if you were Sainsbury's, and someone tried that 
trick?

If it's not faulty, they don't *have* to take it back. If they *do* take it 
back, it will have to be in original condition - seals unbroken on software 
discs, none of your data or customisations on hard disk, etc.
[Yes, I *know* you want to keep it and just want your £20 - but they would 
probably have to do a full refund, and you would have to re-buy it. Once 
you've got your money back, they can't *make* you buy it again - and they 
may be unable to sell it to anyone else.]
-- 
Cheers,
Roger
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Roger Mills wrote:

> In an earlier contribution to this discussion,
> rousseau <invalid@invalid.invalid>  wrote:
> 
>> I bought a Medion mini-notebook from Sainsbury's a couple of weeks
>> ago fro 299. This was the one that Aldi had been selling from 279
>> (and sold out, of course). Today I noticed that it's been reduced to
>> 279. I can return the notebook within 28 days of purchase (the
>> leaflet says for 'faulty' products, but I was told that I could just
>> return it undamaged), so my question is this: rather than return the
>> item, get a refund, and then ask for the same product again, is there
>> any scope for negotiation, and just ask for a refund of £20?
>>
>> R
> 
> Doubt it! What would you do if you were Sainsbury's, and someone tried
> that trick?
> 
> If it's not faulty, they don't *have* to take it back. If they *do* take
> it back, it will have to be in original condition - seals unbroken on
> software discs, none of your data or customisations on hard disk, etc.
> [Yes, I *know* you want to keep it and just want your £20 - but they
> [would
> probably have to do a full refund, and you would have to re-buy it. Once
> you've got your money back, they can't *make* you buy it again - and they
> may be unable to sell it to anyone else.]

I base my comments purely on what I was told by the chap who had to get the
unit from stores. I first went to the CS desk to ask if I could look at one
of these laptops (they only had empty boxes on the shelves, and wanted to
see one 'in the flesh' to help me decide on the purchase). When chap
appeared he said 'no', they couldn't open a box to show me 'as it would
break the DPA'!! However, when I raised the point of a 28-day return
period, he said that I could use the PC for up to 28 days ('do what you
want with it') and return it 'as long as it's intact and not damaged')

Given that I'm going solely on the word of someone who seemed to think the
DPA was in some way relevant, I agree there's room for doubt on what he
said, so was interested to hear from anyone else who'd returned similar
items.

R

"rousseau" <invalid@invalid.invalid> wrote in message 
news:6ks298F9fle6U1@mid.individual.net...
>I bought a Medion mini-notebook from Sainsbury's a couple of weeks ago fro
> 299. This was the one that Aldi had been selling from 279 (and sold out, 
> of
> course). Today I noticed that it's been reduced to 279. I can return the
> notebook within 28 days of purchase (the leaflet says for 'faulty'
> products, but I was told that I could just return it undamaged), so my
> question is this: rather than return the item, get a refund, and then ask
> for the same product again, is there any scope for negotiation, and just
> ask for a refund of £20?
>
> R

Simplest thing, just ask them. It won't kill you.

R

On Sun, 05 Oct 2008 17:14:16 +0100, rousseau <invalid@invalid.invalid>
wrote:

>Roger Mills wrote:
>
>> In an earlier contribution to this discussion,
>> rousseau <invalid@invalid.invalid>  wrote:
>> 
>>> I bought a Medion mini-notebook from Sainsbury's a couple of weeks
>>> ago fro 299. This was the one that Aldi had been selling from 279
>>> (and sold out, of course). Today I noticed that it's been reduced to
>>> 279. I can return the notebook within 28 days of purchase (the
>>> leaflet says for 'faulty' products, but I was told that I could just
>>> return it undamaged), so my question is this: rather than return the
>>> item, get a refund, and then ask for the same product again, is there
>>> any scope for negotiation, and just ask for a refund of ò0?
>>>
>>> R
>> 
>> Doubt it! What would you do if you were Sainsbury's, and someone tried
>> that trick?
>> 
>> If it's not faulty, they don't *have* to take it back. If they *do* take
>> it back, it will have to be in original condition - seals unbroken on
>> software discs, none of your data or customisations on hard disk, etc.
>> [Yes, I *know* you want to keep it and just want your ò0 - but they
>> [would
>> probably have to do a full refund, and you would have to re-buy it. Once
>> you've got your money back, they can't *make* you buy it again - and they
>> may be unable to sell it to anyone else.]
>
>I base my comments purely on what I was told by the chap who had to get the
>unit from stores. I first went to the CS desk to ask if I could look at one
>of these laptops (they only had empty boxes on the shelves, and wanted to
>see one 'in the flesh' to help me decide on the purchase). When chap
>appeared he said 'no', they couldn't open a box to show me 'as it would
>break the DPA'!! However, when I raised the point of a 28-day return
>period, he said that I could use the PC for up to 28 days ('do what you
>want with it') and return it 'as long as it's intact and not damaged')
>
>Given that I'm going solely on the word of someone who seemed to think the
>DPA was in some way relevant, I agree there's room for doubt on what he
>said, so was interested to hear from anyone else who'd returned similar
>items.
>
>R

Generally, if you buy something at a certain price, you cannot change
your mind and demand a refund just because you have seen the same item
cheaper elsewhere.  This case is slightly different because, as part
of the contract of sale, you were told you  could use the PC for up to
28 days ('do what you want with it') and return it 'as long as it's
intact and not damaged'.  If that is standard Sainsbury's policy, you
should be OK but if not, you will have to find the salesman who dealt
with you and put it to him. Proving that this "return within 28 days"
term was in your original contract might well be your problem.

-- 
Alasdair.