I tried to place an order on Amazon uk for a used book for delivery to a
relative in England. I received an error message that "1 click" could not be
used this time, and to go back and try placing the order using "shopping
basket". I did so, and received a message that item was out of stock.
I then placed the order with the next vendor on the list using the shopping
basket and everything worked as expected, including a screen enabling me to
select a delivery address.

Within 10 minutes I received 2 order acknowledgements from Amazon, including
the first "unsuccessful" try which showed my U.S. address as the delivery
address. I immediately emailed the vendor cancelling, but did not get any
reply. I emailed Amazon who replied to the effect that they are sorry I am
unhappy with the way their one click operates, and to return the book! I
wrote them again and asked them to address the issue and have the charge
reversed. Ten days have elapsed and still no answer. Why anyone would want
to buy a $2 book and pay for it to be shipped to the US and then back to the
UK for $2 refund  is beyond me. I shall file a dispute with AmEx and this is
the last time I use Amazon UK . I have used the US Amazon site for years and
so far have not had a problem, but shall not use them any more either. Both
sites make it extremely difficult to contact customer service through their
website. I still cannot find a direct email address. They obviously want to 
avoid
any contact from customers
other than credit card submissions.

The new site is a travesty of accessibility as well, it takes forever to 
load, has too many cryptic links and half the stuff does not work right.

Why they had to change a perfectly functional system for a cock up waiting 
to happen is  a complete mystery. When will companies realise that people do 
not care about the way a site looks as long as its easy to use and works. 
Useless redesigns cost money and cause all concerned major headaches, 
sometimes literally from  silly colour schemes and weird sized  text.

Brian

-- 
Brian Gaff....Note, this account does not accept Bcc: email.
 graphics are great, but the blind can't hear them
Email: briang1@blueyonder.co.uk
______________________________________________________________________________________________________________


"paulh"  wrote in message 
news:g253gt0gts@enews2.newsguy.com...
>I tried to place an order on Amazon uk for a used book for delivery to a
> relative in England. I received an error message that "1 click" could not 
> be
> used this time, and to go back and try placing the order using "shopping
> basket". I did so, and received a message that item was out of stock.
> I then placed the order with the next vendor on the list using the 
> shopping
> basket and everything worked as expected, including a screen enabling me 
> to
> select a delivery address.
>
> Within 10 minutes I received 2 order acknowledgements from Amazon, 
> including
> the first "unsuccessful" try which showed my U.S. address as the delivery
> address. I immediately emailed the vendor cancelling, but did not get any
> reply. I emailed Amazon who replied to the effect that they are sorry I am
> unhappy with the way their one click operates, and to return the book! I
> wrote them again and asked them to address the issue and have the charge
> reversed. Ten days have elapsed and still no answer. Why anyone would want
> to buy a $2 book and pay for it to be shipped to the US and then back to 
> the
> UK for $2 refund  is beyond me. I shall file a dispute with AmEx and this 
> is
> the last time I use Amazon UK . I have used the US Amazon site for years 
> and
> so far have not had a problem, but shall not use them any more either. 
> Both
> sites make it extremely difficult to contact customer service through 
> their
> website. I still cannot find a direct email address. They obviously want 
> to avoid
> any contact from customers
> other than credit card submissions.
>
>
>
>

On Tue, 3 Jun 2008 20:51:39 -0700, "paulh" 
wrote:

>I tried to place an order on Amazon uk for a used book for delivery to a
>relative in England. I received an error message that "1 click" could not be
>used this time, and to go back and try placing the order using "shopping
>basket". I did so, and received a message that item was out of stock.
>I then placed the order with the next vendor on the list using the shopping
>basket and everything worked as expected, including a screen enabling me to
>select a delivery address.
>
>Within 10 minutes I received 2 order acknowledgements from Amazon, including
>the first "unsuccessful" try which showed my U.S. address as the delivery
>address. I immediately emailed the vendor cancelling, but did not get any
>reply. I emailed Amazon who replied to the effect that they are sorry I am
>unhappy with the way their one click operates, and to return the book! I
>wrote them again and asked them to address the issue and have the charge
>reversed. Ten days have elapsed and still no answer. Why anyone would want
>to buy a $2 book and pay for it to be shipped to the US and then back to the
>UK for $2 refund  is beyond me. I shall file a dispute with AmEx and this is
>the last time I use Amazon UK . I have used the US Amazon site for years and
>so far have not had a problem, but shall not use them any more either. Both
>sites make it extremely difficult to contact customer service through their
>website. I still cannot find a direct email address. They obviously want to 
>avoid
>any contact from customers
>other than credit card submissions.

Typical large company.  If anything goes wrong they can't cope.  I
bought a book via Amazon marketplace and it arrived.  However Amazon
thinks I have not received the book.  When I tried to contact them
about it they just send me a boilerplate message.

-- 
(\__/)  M.
(='.'=) Owing to the amount of spam posted via googlegroups and
(")_(") their inaction to the problem. I am blocking most articles
posted from there.  If you wish your postings to be seen by
everyone you will need use a different method of posting.
See http://improve-usenet.org

On the google thing by the way, they now use a terrible visual  thingy, 
backed up bby an inaudible voice.

In the end they seem to have annoyed everyone except the spammers!

Brian

-- 
Brian Gaff - briang1@blueyonder.co.uk
Note:- In order to reduce spam, any email without 'Brian Gaff'
in the display name may be lost.
Blind user, so no pictures please!
"Mark"  wrote in message 
news:7rnc445abarpv0aduvnjm2fhootl81htol@4ax.com...
> On Tue, 3 Jun 2008 20:51:39 -0700, "paulh" 
> wrote:
>
>>I tried to place an order on Amazon uk for a used book for delivery to a
>>relative in England. I received an error message that "1 click" could not 
>>be
>>used this time, and to go back and try placing the order using "shopping
>>basket". I did so, and received a message that item was out of stock.
>>I then placed the order with the next vendor on the list using the 
>>shopping
>>basket and everything worked as expected, including a screen enabling me 
>>to
>>select a delivery address.
>>
>>Within 10 minutes I received 2 order acknowledgements from Amazon, 
>>including
>>the first "unsuccessful" try which showed my U.S. address as the delivery
>>address. I immediately emailed the vendor cancelling, but did not get any
>>reply. I emailed Amazon who replied to the effect that they are sorry I am
>>unhappy with the way their one click operates, and to return the book! I
>>wrote them again and asked them to address the issue and have the charge
>>reversed. Ten days have elapsed and still no answer. Why anyone would want
>>to buy a $2 book and pay for it to be shipped to the US and then back to 
>>the
>>UK for $2 refund  is beyond me. I shall file a dispute with AmEx and this 
>>is
>>the last time I use Amazon UK . I have used the US Amazon site for years 
>>and
>>so far have not had a problem, but shall not use them any more either. 
>>Both
>>sites make it extremely difficult to contact customer service through 
>>their
>>website. I still cannot find a direct email address. They obviously want 
>>to
>>avoid
>>any contact from customers
>>other than credit card submissions.
>
> Typical large company.  If anything goes wrong they can't cope.  I
> bought a book via Amazon marketplace and it arrived.  However Amazon
> thinks I have not received the book.  When I tried to contact them
> about it they just send me a boilerplate message.
>
> -- 
> (\__/)  M.
> (='.'=) Owing to the amount of spam posted via googlegroups and
> (")_(") their inaction to the problem. I am blocking most articles
> posted from there.  If you wish your postings to be seen by
> everyone you will need use a different method of posting.
> See http://improve-usenet.org
>