I arranged by phone to get my Pace HD box swopped after being contacted by 
Sky and specified I wanted a like-for-like swop ie a Pace for a Pace and on 
no circumstances would accept a Thompson box (due to many reports of faults) 
which they noted. The installer came today and I asked him if he had brought 
a Pace, he said no. So I said I'd have anything except a Thompson. He said 
Thompson is all he had got. So I said no thanks. He then said they had got 
to take my box away whatever. I pointed out that I owned my box and told him 
no thanks. With all the problems known about Thompson boxes, why are they 
still giving them out?

I phoned up Sky to have a moan and they said to rebook an appointment and 
see if a Pace came next time, and if not keep rebooking till they have a 
Pace on board. I said that I didn't want to play "Russian Roulette" forever 
and could they just put on the notes to bring a Pace? They said no you just 
have to keep trying. So they can say take a box but can't say take a Pace 
box, which means you have to hope you get a wise knowlegable installer who 
draws only Pace boxes from the stores. Strange customer care.
"Bill"  wrote in message 
news:OOwwl.1050$OO7.1018@text.news.virginmedia.com...
>I arranged by phone to get my Pace HD box swopped after being contacted by 
>Sky and specified I wanted a like-for-like swop ie a Pace for a Pace and on 
>no circumstances would accept a Thompson box (due to many reports of 
>faults) which they noted. The installer came today and I asked him if he 
>had brought a Pace, he said no. So I said I'd have anything except a 
>Thompson. He said Thompson is all he had got. So I said no thanks. He then 
>said they had got to take my box away whatever. I pointed out that I owned 
>my box and told him no thanks. With all the problems known about Thompson 
>boxes, why are they still giving them out?

"Bill"  wrote in message 
news:OOwwl.1050$OO7.1018@text.news.virginmedia.com...
>I arranged by phone to get my Pace HD box swopped after being contacted by 
>Sky and specified I wanted a like-for-like swop ie a Pace for a Pace and on 
>no circumstances would accept a Thompson box (due to many reports of 
>faults) which they noted. The installer came today and I asked him if he 
>had brought a Pace, he said no. So I said I'd have anything except a 
>Thompson. He said Thompson is all he had got. So I said no thanks. He then 
>said they had got to take my box away whatever. I pointed out that I owned 
>my box and told him no thanks. With all the problems known about Thompson 
>boxes, why are they still giving them out?

Lockups galore at least.  We groaned and screamed and then got the private 
technician who'd installed the better-than-Sky system to say something, 
whereby we got a new Sky HD box -- a Samsung.  Samsung's are apparently last 
in line for the Big Menu Upgrade touted for months.  We haven't really had a 
complaint since.  And the video output card is much, much better.